Consulting Services
Creative Aging consulting services utilize a seniors lens and aging expertise to help businesses, municipalities, not-for-profit community and health organizations attract, retain and exceed the needs of customers, clients or employees who may have aging issues or challenges. Services can be tailored to organizational needs, but commonly include the services listed below.
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Product and Service
Enhancement
Improving products, materials, services and processes for aging and caregiving customers, clients or employees requires specific expertise. Recommendations on age-friendly activities that align with the organization’s focus, dementia-friendly planning and program development, as well as resource materials for employees and clients can be arranged.
Customer Service Training
In order to meet the needs of an aging population, having all customer-facing staff knowing how to optimize interactions with older adults during
in-person, telephone, and virtual interactions has immeasurable benefits.
Tools to Support Caregiving Employees
For organizations that want to support their aging and caregiving employees,
consulting services can help with the creation and delivery of a number of tools including focus groups, surveys and educational workshops.
Focus groups and surveys can help to measure the impact on employee metrics including mental health, wellbeing, work productivity and absenteeism. Educational workshops and other health promotion initiatives can be created that focus on topics relevant to employees in a support or caregiver role.
Interactive sessions can be delivered in-person, virtually or accessible on-demand and be tailored to specific organization needs.
Age-Friendly Site Assessments
Age-Friendly assessments are available to any organization or business looking to put a “seniors lens” on their of policies, procedures and products. Assessments help organizations to identify barriers in the built environment that could impair access for aging clients in addition to solutions to optimize service provision to the aging population.
